​

Last updated: September 10, 2026

At Solenne, we are committed to processing and shipping your order as efficiently as possible.

1. Order Processing

Orders are processed after payment has been confirmed.

Processing times may vary depending on product availability, order volume, and other circumstances. If there is a significant delay with your order, we will make every reasonable effort to contact you.

2. Shipping

Orders are shipped to the address provided by the customer during checkout.

Please make sure that your shipping information is accurate and complete before completing your purchase.

Once your order has been shipped, tracking information may be provided when available.

3. Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other factors beyond our control.

Estimated delivery times are not guaranteed unless specifically stated otherwise.

4. Delays

Solenne is not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, weather conditions, customs processing, holidays, or incorrect shipping information provided by the customer.

5. International Orders

For international shipments, customers may be responsible for any applicable customs duties, taxes, tariffs, or other charges imposed by the destination country.

These charges are not controlled by Solenne.

6. Incorrect Shipping Information

If an order is returned due to an incorrect or incomplete delivery address provided by the customer, please contact us at:

douradofabiano144@gmail.com

We will review the situation and provide the available options.

7. Contact Us

If you have any questions about shipping or delivery, please contact us:

Solenne
Country: Brazil
Email: douradofabiano144@gmail.com