REFUND & RETURNS POLICY
Last updated: September 10, 2026
At Solenne, we want you to be satisfied with your purchase. If you are not completely satisfied, please contact us so we can assist you.
1. Returns
You may request a return if your order meets the conditions established by applicable consumer protection laws.
Items must be returned in their original condition and, when applicable, with their original packaging, tags, and accessories.
2. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and, when appropriate, photographs showing the issue.
We will review your request and provide instructions for the next steps.
3. Refunds
Once your return is received and reviewed, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method whenever possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
4. Non-Returnable Items
Certain products may not be eligible for return when permitted by applicable law, including products that are personalized, made specifically for the customer, or otherwise subject to legal exceptions.
Any applicable restrictions will be clearly communicated before or at the time of purchase.
5. Contact Us
If you have any questions about returns or refunds, please contact us:
Solenne
Country: Brazil
Email: douradofabiano144@gmail.com